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FAQ

Q1: How do I place an order?
A: Simply select your product, click "Add to Cart," then proceed to checkout and fill in your shipping and payment information to complete the order.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us as soon as possible to request changes or cancellation. Once shipped, changes cannot be made.

Q3: How do I check my order status?
A: After shipment, we will send you an email with a tracking link where you can check the delivery status anytime.

Q4: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 14 days of receiving your order and provide your order number along with a photo of the issue. We’ll handle it promptly.

Q5: What shipping options do you offer?
A: We offer Standard Shipping, UPS Express, and FedEx Express. You can choose your preferred method at checkout.

Q6: How long does shipping take?
A:

  • Standard Shipping: 15–30 business days

  • USPS: 10–15 business days

  • FedEx: 7–10 business days
    Delivery time may vary depending on location and customs clearance.

Q7: How do I track my package?
A: You’ll receive an email with a tracking number after your order is shipped. Click the link to track your package.

Q8: What if my order is delayed or lost?
A: First, check the tracking link for updates. If there's no movement for an extended time, contact us and we’ll assist with the investigation or reshipment.

Q9: How do I request a return?
A: Submit your return request within 14 days of receiving the item. Please include your order number and reason for return. Items must be unused and in original condition.

Q10: How long does it take to receive my refund?
A: Once we inspect and confirm your return, we will issue a refund to your original payment method within 3–5 business days.

Q11: What payment methods do you accept?
A: We currently accept PayPal only, via PayPal balance, credit, or debit card.

Q12: Do I need to create an account to place an order?
A: No. You can check out as a guest. Your order confirmation and tracking info will be sent via email.

Q13: How can I contact customer service?
A: Please use the “Contact Us” page on our website to send your inquiry. We’ll respond as soon as possible.

Q14: What are your customer service hours?
A: Our service hours are Monday to Friday, 8:00 AM – 6:00 PM (GMT+8).